Returns Condition: We kindly request that items be returned within 30 days of purchase, maintaining their original condition. It is important that items are returned in their original packaging and in the same state as when you received them. Please understand that returns not meeting these conditions cannot be accepted. We value your satisfaction and would like to inform you that, instead of offering a refund for change of mind, we provide a credit store option. This way, you can choose from our range of products and find something that better suits your preferences. If you have any further questions or need assistance with your return, please don’t hesitate to reach out to our customer support team.

Returns process: (Change of mind)

1: Contact us via email or through website chat.

2: Return the item within 30 days of purchase.

3: Ensure product is in original packaging and condition.

4: Please include all products tags.

Once we have received and approved your return, we will promptly send you a store credit via email. The store credit will remain valid for a generous period of 3 years from the date it is issued. This gives you plenty of time to explore our offerings and make a future purchase that suits your preferences. If you have any questions or need further support regarding your store credit, our friendly team is here to assist you.

Returns of faulty Products: Honeycomb Press offers complimentary technical support for products that are within the warranty period of 1 year. This includes covering the expenses related to shipping, necessary spare parts, and repairs. If you encounter any issues with your product, kindly reach out to us, providing relevant details about the matter. We are committed to thoroughly assessing the situation and undertaking the appropriate steps, which may involve repairing or exchanging the product.

It is important to note that in cases where an item has incurred damage due to abnormal use, Honeycomb Press is not obligated to provide a refund, exchange, or repair.

To ensure a smooth resolution process in accordance with the Australian Consumer Law, we kindly request that you retain your receipt as proof of purchase from our store. This will serve as valuable documentation when seeking a remedy for any issues that may arise.

Returns Zippay: Please be aware that when you initiate a return and receive a store credit, any outstanding payments will still need to be settled as per your original agreement. The return of item(s) does not exempt you from fulfilling your payment obligations. However, we are pleased to inform you that you will receive a store credit equivalent to the full amount you initially paid, which can be used for immediate purchases. It is important to note that this store credit will remain valid for a period of 2 years from the date of issuance, allowing you sufficient time to make the most of it.

We are dedicated to providing assistance and support to our valued customers. For any further inquiries or if you require additional assistance, we encourage you to take advantage of our user-friendly online chat feature for your convenience. Alternatively, you may also reach out to us via email at contact@honeycombpress.com.au our team will make it a priority to respond to your message promptly and provide the assistance you need. We genuinely appreciate your trust in our services and look forward to helping you in any way we can.